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08:00 - 09:00


Registration - Welcoming Tea and Networking

09:00 - 09:45


Dr. Hitendra PATEL

Innovation Thought Leader

Financial Business Innovation - Global Trends and Challenges 

Breaking the Financial Business Innovation Frontiers and Stay Agile

Digital Transformation requires Game-Changing Behaviour. Today’s business environment is characterised by the VUCA World - Volatility, Uncertainty, Complexity and Ambiguity – a combination of factors that can exacerbate the effects of digital disruption on an organisation’s operating model. 

Successful organisations of the future will likely be those that can move faster, adapt more quickly, learn more rapidly, and embrace dynamic career demands.

Hitendra, the Managing Director of IXL Centre, Boston and an Innovation Thought Leader   will explore the frontiers of Innovation and their adjacency, in particular the Financial Services sector. Innovation is not only about Idea generations but more about a DISCIPLINE and must be embraced by everyone in an Organisation. He will showcase  how to develop the spirit of ingenuity  and prepare the organisation to face the challenges in embracing Digital Transformation, a prerequisite to successfully  integrate the new World of Work relevant to Industry 4.0  and the BFSI - Banking, Financial Services and Insurance Sectors.


09:45 - 10:30

Lucy Gazmararian.jpg


Co-Chair - FinTech Association of Hong-Kong - PWC Advisory

Digital Assets and the Future of Banking

Embracing a More Efficient and Resilient  Financial Services Future

The Financial Services industry is currently undergoing a critical transformation. The business models of traditional financial services providers and the infrastructure on which they operate is under threat. The rise of new technologies, coupled with rapid consumer adoption is challenging the status quo. In order to survive, incumbents need to innovate and newcomers need to understand how to navigate a highly regulated industry in order to offer financial services to consumers in new ways.

Lucy will highlight three key areas of innovation which have the potential to radically reshape the financial services landscape as we know it - the FinTech revolution, the rise of Crypto Assets and the emergence of Artificial Intelligence (AI). How will FinTech change our everyday lives? What role will AI play? Will Crypto assets be used by on a daily basis by people around the world? Especially in light of Facebook's recent announcement of their Libra project.

10:30 - 10:50 

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Tea Break

10:50 - 11:40


Brett St CLAIR

CEO - 

South Africa

AI and Machine Learning in Managing Industry 4.0

FinTech or TecFin? Understanding the Mega Trends and Blurred Lines

Innovations in areas such as AI, Machine Learning, Big Data Analytics, FinTech and the IoT are exciting digital developments but also invoke a fear of loss of control for many in a “black box society”.

The success of the usage of Cryptocurrencies related transactions relies heavily on the level of adoption of AI and its associated Machine Learning capabilities within BFSI organisations. The Knowledge, Skills and Competencies  required by its workforce will dictate the journey of  the Digital Transformation agenda. Artificial intelligence is disrupting diverse industries, but the BFSI sectors are projected to benefit the most out of incorporating AI in the next couple of years.

Brett St Clair from  will share his experience about the AI, ML and FinTech  myths with their associated  challenges and realities.  With his wide Expert Knowledge and Domain Expertise in transforming Barclays Africa Brett will   engage the participants in understanding the world of AI related to Industry 4.0

11:40 - 12:00

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Managing Director -

Rogers Capital Technology

Enabling Digital Transformation for Business

The Enablers and Disruptors 

As digital technologies dramatically reshape industry after industry, many companies are pursuing large-scale change efforts to capture the benefits of these trends or simply to keep up with competitors. Digital transformation marks a radical rethinking of how an organization uses technology, people and processes to fundamentally change business performance.

Dev Hurkoo from Rogers Capital  Technology will explain  how local companies can leverage and integrate  digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. he will specifically share his experience in leading Digital Strategies in the local context and being exposed to the constraints and challenges . 

12:00 - 12:20

Subrat Parida.jpg


CEO - Racretrack.AI and Partner Graphene AI

Inclusive AI - Making BFSI Faster and Pro-active

Embracing AI in the BFSI Sector - Making it Safe, Faster and Pro-active

The BFSI sector which is broadly categorised as Banking, Financial Services and Insurance is plagued with its own set of concerns revolving around too much manual labour which slows down the effort towards digitization, increased cases of fraud, ever increasing team training costs and slow operational speeds among others. The presentation would touch on how Artificial Intelligence can help in sorting these issues and how the best of the BFSI firms are now increasing their push towards adoption of AI.

Subrat has a lot to say about his passion with AI in the BFSI sector.

12:20 - 13:00



13:00 - 13:40

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Sherif El TOUNY

Data and AI Consultant Microsoft Africa

Capturing the AI Opportunity: Transforming Financial Services

Embracing AI in the BFSI Sector - The Microsoft Perspective

The financial services industry is at an inflection point. Fintechs and challengers are entering rapidly as regulatory requirements are increasing. Consumers are expecting highly personalized experiences while security threats are evolving. The challenges for banks, insurers, payments tech providers and others are mounting high.

Transforming these challenges into business opportunities is an imperative for financial services firms and central to success. Many ambitious digital leaders are already discussing their transformation journey, or are well on the way. Sherif El Touny from Microsoft AI  will lead a conversation in helping financial firms big and small enable intelligent industry transformation with data and artificial intelligence (AI). He will explore meaningful discussions on the importance of security, resiliency and regulatory compliance thinking about how Microsoft AI can help institutions make the transition to modern innovations while still taking advantage of legacy investments.

13:40 - 14:10

Michal Szymanski.jpg


CEO - Mauritius Africa

Fintech Hub

Positioning Mauritius as the Global FinTech Hub for Africa 

FinTech is the Opportunity that Uplifts

FinTech provides new ways for people to access life-changing services, which many other markets take for granted, such as banking and insurance. As a business-minded person, why else, besides upliftment, should you take notice?  Michal the CEO of the Mauritius Africa FinTech Hub [MAFH] with his extensive knowledge in promoting Fintech Start-ups will share his experience and predictions for Africa's spending capacity and about shaping future FinTech solutions that will create wealth and uplift communities. for the next decade. The MAFH is a Pan-African FinTech hub that functions as a gateway to and from Africa for FinTech entrepreneurs, FinTech busnesses , corporates and FSP.   

14:10 - 14:30

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Sudheer PRABHU

Chief Technology Officer - CIM Group

AI in BFSI - The Power Game

How AI is Transforming Lending and Loan Management

In financial services the competition for customer share wallet is intense with financial institutions looking for every advantage in increasing their pie of business while fighting fraud, money laundering and other issues.  The session will be about ''How can we use AI and Machine Learning to not only increase customer experience and take a share but also proactively manage frauds and other risks''.   Use of AI in credit and lending can play a bigger role specially when it comes to digital lending and can help in providing quality credit to people in need of funds and also can help reach un-banked areas.

14:30 - 14:50

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Head of Operations Jubilee Insurance

The Future of Insurance in the Digital Space

Next Insurance: How Technology is reinventing the Industry

As AI becomes more deeply integrated in the business world, Financial companies must position themselves to respond to the changing business landscape. Insurance executives must understand the factors that will contribute to this change and how AI will reshape claims, distribution, and underwriting and pricing. With this understanding, they can start to build the skills and talent, embrace the emerging technologies, and create the culture and perspective needed to be successful players in the insurance industry of the future.

Tomorrow’s insurance leaders must prepare for the adoption of Blockchain and Big data. The growing challenges of Cybersecurity and more.

Dramatic changes are reshaping the insurance sector, and forward looking insurers are not just watching it happen. They are taking action and making investments that will help them becoming more customer-centric, improve their pricing and create operational efficiencies.

But with so much changing and so much at stake, where are the right areas to focus? 

14:50 - 15:30

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Business Strategist

Creating Compatibility between Man and Machine in the BFSI Sector

Coordinating Man and Machine 

Today, all companies must digitally transform or risk becoming obsolete. Digital transformation is the process of adopting technology to improve operational efficiency, boost customer experience, and uncap innovation. For successful digital adoption,  business organisations need to understand how technology can impact their business. While there is an urgency for businesses to start their digital adoption efforts, it is important to have a measured and strategic approach. many business organisations do have resource constraints which mean most have to be quite careful in investing in such efforts. We can no longer decide IF we want to work alongside machines. Our only choice is HOW to work alongside Ubiquitous Technology. Juanita will explore how the BFSI sector can Rethink, Reskill and Redo towards greater compatibility and true collaboration with technology.

15:30 - 15:50

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Tea Break

15:50 - 16:20

data Protection Commissioner - Mauritius

DPA and GDPR from a Financial Perspective

Cryptocurrency in the Era of Data Privacy and GDPR

Drudeisha MADHUB

Data Protection Commissioner - DPO

With the emergence of cryptocurrencies,  Blockchain,  Artificial Intelligence  and digital  banking, the traditional banking sector has   witnessed  a significant change. Viewed  as a  threat  to banks,  such  technological innovations are impacting the way that traditional banks operate for the better.

Since the General  Data  Protection Regulation, or  GDPR,  came  into  effect  in  the  EU,  internet  activity  and behaviour have changed. Websites and other online  services are  now  required  to  ask  permission (or  at the very least, notify people)  before doing anything with a user’s data, therefore reducing the number of personalised ads that European citizens see. Of course, the GDPR does much more than this, effectively forcing  all  companies to protect people’s information and  treat it with the utmost care. However, when it comes to  cryptocurrency, the  question  of  protecting  one’s  data and information becomes a complex topic.

Drudeisha MADHUB, the Data Protection Commisioner in Mauritius will present the actual impact, threats and opportunities in the Mauritian context.

16:20 - 17:00

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The Journey to Digital Transformation

Digital Transformation is about a Journey - Not Just Technology


Professional Speaker - Technology and Humanity

Innovation, lightning fast speed to market, cost efficiency, exceptional customer experience; all of these are characteristics of leading digital business models and are central to the investments being made by businesses in their digital transformation strategies. 

In this new digital era, the pace of change and rapid rate of growth of the digital economy as a contributor to the top line, means your business model and your support systems need the agility, scalability and cost efficiency to enable innovation and growth. Companies no longer have months or years to adapt and scale operations to keep up, they must be ready to exponential growth now.

Adapting to change is nothing new in our industry. But the unprecedented pace of change and colliding trends like the IoT, Digital Partner ecosystems, rapid cloud adoption, and Machine Learning are creating the perfect storm. The rules of commerce and interaction are changing so radically that business strategies will never look the same again. The leading companies of our time - FB, Apple, Amazon, Microsoft - are continuously resetting the bar with respect to innovation, speed to market and cost to serve.

17:00 - 18:00

Ryan Hogarth.jpeg

Reframing the Right  Financial Digital Ecosystem - Panel Discussion

Charting the New Landscape of FinTech and Financial Services


Professional Speaker - Technology and Humanity

Organisation Leaders have to understand the emergent future and how to run agile businesses.

A panel of Speakers will take you through the seismic shift of technology, its impact on how we need to unlearn and re-learn and adapt to the evolutionary business models.  The panelists  will, in particular, make reference to their experience in the world of BFSI in their process of change and Digital Transformation and also integrating the discussions and interactions throughout the full day session.

Digital Transformation opens new questions and new problems to solve.

At the end of the conference, the panelists will provide a brief about the best practices and formulating the Right Digital Financial Ecosystems for Mauritius and Africa based on the following 5 Dimensions:

  • Embracing Innovative Practices

  • Level of Usage of Cryptocurrencies

  • The Adoption of AI within the BFSI Sector

  • Level of Enforcement of  Cyber Security and Data Protection Norms

  • Maturity in  Regulatory Compliance  

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